GrailBet Cookie Policy

At GrailBet, we believe your privacy matters. This Cookie Policy explains what cookies are, how we use them across our platform, and the choices available to you when you visit grailbet.com. Whether you access us via desktop or mobile browser, our GrailBet casino app experience relies on certain technologies to function properly and deliver the best possible service. By continuing to use our website, you consent to our use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help us recognise you as a returning visitor, remember your preferences, and ensure that our platform works smoothly. At GrailBet, we use cookies alongside similar technologies such as web beacons, pixels, and local storage objects to enhance the functionality of our casino and sportsbook environment.

Cookies can be set by us directly — these are called first-party cookies — or by third-party providers whose services we integrate into our platform. Some cookies are temporary and expire when you close your browser, while others are persistent and remain on your device for a set period.

Why We Use Cookies

Our GrailBet platform uses cookies for a range of legitimate operational and analytical purposes. We depend on these technologies to maintain secure sessions, deliver personalised content, and ensure that our promotions — including the GrailBet bonus and welcome package — are properly attributed and displayed to eligible players.

Specifically, we use cookies to:

• Keep you securely logged in during your session, supporting a seamless GrailBet login experience
• Remember your language preference — our site is available in English, Français, Español, and Türkçe
• Store your game history, favourites, and recently played titles across more than 8,000 games
• Display relevant promotions, such as the GrailBet casino bonus, cashback offers, and the Pragmatic Play Drops & Wins campaign
• Measure site performance and understand how players navigate casino GrailBet features
• Prevent fraudulent activity and ensure compliance with our licence obligations under the Government of the Union of Comoros, Autonomous Island of Anjouan, licence No. ALSI-202512005-FI1
• Enable third-party game providers — including Pragmatic Play, Evolution, and Hacksaw Gaming — to deliver their content reliably

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function. Without them, services such as account registration, the GrailBet casino login process, and secure payment processing via supported cryptocurrencies — including Bitcoin, Ethereum, Tether, and others — would not work correctly. We do not require your consent to place strictly necessary cookies, as they are fundamental to the operation of our services.

Functional Cookies

Here at GrailBet, we use functional cookies to remember choices you make — such as your preferred language, display settings, and whether you have acknowledged certain notifications. These cookies improve your experience but are not essential to the basic operation of our platform.

Performance and Analytics Cookies

We collect aggregated data about how players interact with grail bet features across our casino and sportsbook. Performance cookies allow us to identify which pages are most visited, how long players spend in different game categories, and where technical issues may arise. This data is used solely to improve our services and is never sold to third parties.

Marketing and Targeting Cookies

Our GrailBet casino marketing partners may place cookies to deliver relevant advertisements and track the effectiveness of campaigns. These cookies help us ensure that information about the GrailBet no deposit bonus offers and other promotions reaches players who may be interested. You may opt out of these cookies without affecting your core casino experience.

Third-Party Cookies

We integrate content and services from third-party providers — including live casino platforms such as Evolution and Ezugi — that may independently set their own cookies. We at GrailBet do not control these cookies, and we encourage you to review the privacy policies of relevant third parties. Social media integrations connected to our Discord, Telegram, Twitter, and Instagram channels may also result in third-party cookies being placed on your device.

Managing Your Cookie Preferences

At GrailBet, we give you control over the cookies placed on your device. You may adjust your preferences at any time using the following options:

• Browser settings: Most browsers allow you to block or delete cookies through their settings menu. Please note that blocking all cookies may prevent certain features — including the GrailBet app-style mobile experience — from functioning as intended.
• Cookie consent tool: When you first visit our site, we present you with a cookie consent banner. You may accept all, reject non-essential cookies, or customise your preferences category by category.
• Opt-out tools: For analytics and marketing cookies placed by third parties, you may use industry opt-out mechanisms such as the Digital Advertising Alliance or Network Advertising Initiative opt-out pages.

Please be aware that withdrawing your consent does not affect the lawfulness of any processing carried out before you withdrew it.

Cookies and Responsible Gaming

Our GrailBet casino no deposit bonus promotions and all marketing materials are governed by our responsible gaming commitments. We use cookies to support features such as session reminders and self-exclusion tools. If you have set any responsible gaming limits on your account, cookies help us enforce those limits across your sessions. We are operated by Grail Technologies Ltd, incorporated in Saint Lucia under registration number 2025-00264, and we take our duty of care seriously.

Data Retention

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for varying periods depending on their purpose — typically between 30 days and 12 months. You may delete persistent cookies manually through your browser at any time. We retain analytics data derived from cookies in anonymised form for internal reporting purposes.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. We will notify you of material changes by posting a revised version on our website. We encourage you to review this page periodically to stay informed. Continued use of GrailBet after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about our use of cookies or wish to exercise your data rights, our support team is available 24/7. You can reach us at [email protected] — please include your username in the subject line of your email — or via live chat directly on our website. We at GrailBet are committed to responding to all cookie-related enquiries within 24 hours.