GrailBet Casino Privacy Policy

At GrailBet, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the data you provide when you access our platform at grailbet.com. By using our services — whether through the GrailBet Casino desktop site or mobile browser — you acknowledge and agree to the practices described in this document. We encourage you to read this policy carefully before registering an account or interacting with any of our features.

1. Who We Are

Our casino is operated by Grail Technologies Ltd, a company incorporated in Saint Lucia under registration number 2025-00264, with a registered office at Rodney Bayside Building, Rodney Bay, Saint Lucia LC 01401. We hold a valid gaming licence issued by the Government of the Union of Comoros, Autonomous Island of Anjouan, licence No. ALSI-202512005-FI1. As the data controller, we are responsible for the personal information you share with us when using the GrailBet platform.

2. Information We Collect

When you register a GrailBet login or use our services, we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Account credentials associated with your GrailBet Casino login
• Financial information, including cryptocurrency wallet addresses used for deposits and withdrawals
• Identity verification documents (for KYC compliance purposes)
• Transaction history, including deposits, withdrawals, and bonus activity
• Device identifiers, IP address, browser type, and operating system
• Gameplay data, including game sessions, wagers, and interaction with GrailBet Casino bonus offers
• Communication records, including messages sent to our support team at [email protected]

We collect this information directly from you during registration, through your use of our GrailBet app (mobile browser version), and automatically via cookies and similar tracking technologies.

3. How We Use Your Information

Here at GrailBet Casino, we use the personal data we collect for the following purposes:

• To verify your identity and process your account registration
• To fulfil our legal and regulatory obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• To process transactions, including cryptocurrency payments via Bitcoin, Ethereum, Tether, and other supported assets
• To administer bonuses, including the GrailBet bonus welcome package and ongoing promotions such as cashback and Drops & Wins
• To provide customer support via live chat, email, Discord, Telegram, and social media
• To improve and personalise your experience on our platform
• To detect and prevent fraud, cheating, or other prohibited activity
• To send you relevant communications, including promotional materials (where you have opted in)
• To enforce our Terms and Conditions and Responsible Gaming policies

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing required to provide the services you signed up for at GrailBet
• Legal obligation — processing necessary to comply with applicable laws and our licensing conditions
• Legitimate interests — processing carried out to prevent fraud, ensure platform security, and improve our services
• Consent — where you have explicitly agreed to receive marketing communications or to the use of non-essential cookies

5. Cookies and Tracking Technologies

Our GrailBet Casino app and website use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may adjust your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with the following categories of recipients where necessary:

• Game providers and software partners who power the GrailBet Casino library (including Pragmatic Play, Evolution, Hacksaw Gaming, and others)
• Payment and cryptocurrency processing partners
• Identity verification and fraud prevention service providers
• Regulatory and law enforcement authorities, where required by law
• Professional advisers, such as lawyers and auditors, under strict confidentiality obligations

All third parties who handle your data on our behalf are contractually obligated to protect it in accordance with applicable data protection standards.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. If you choose to close your GrailBet Casino account, we may still be required to retain certain information for compliance purposes. When your data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to withdraw consent where processing is based on consent
• The right to data portability in certain circumstances

To exercise any of these rights, please contact us at [email protected], including your username in the subject line of your email. We will respond to your request within the timeframe required by applicable law.

9. Security of Your Data

We at GrailBet Casino implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These include encryption, secure server environments, and access controls. While we work hard to protect your data, no online transmission is entirely risk-free, and we encourage you to keep your GrailBet login credentials confidential.

10. Restricted Jurisdictions and Minimum Age

Our services are not available to residents of the United States of America. Additionally, you must be at least 18 years of age to register and use the GrailBet platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete that data promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our platform or via email. Your continued use of our services following such notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our support team:

• Email: [email protected] (include your username in the subject line)
• Live Chat: available 24/7 via the Live Support section on our website
• Social & Community: Discord, Telegram, Twitter, and Instagram

We take all privacy-related enquiries seriously and aim to respond within 24 hours. Our GrailBet team is here to ensure your experience with us is safe, transparent, and trustworthy.