GrailBet Terms and Conditions

Welcome to GrailBet. These Terms and Conditions govern your access to and use of our website at grailbet.com, including all games, promotions, and services we provide. By registering a GrailBet casino login and using our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before using any of our services.

1. About Us

At GrailBet, we operate under the ownership of Grail Technologies Ltd, a company incorporated in Saint Lucia under registration number 2025-00264, with its registered office at Rodney Bayside Building, Rodney Bay, Saint Lucia LC 01401. We hold a valid gaming licence issued by the Government of the Union of Comoros, Autonomous Island of Anjouan, licence No. ALSI-202512005-FI1. Our GrailBet platform is available in English, Français, Español, and Türkçe, and we serve an international player base across multiple markets.

2. Eligibility and Account Registration

We require all players to meet the following conditions before accessing our services. No account casino access is not available at GrailBet — registration is mandatory. By completing the GrailBet login process, you confirm that you meet all eligibility criteria.

• You must be at least 18 years of age.
• You must not be a resident of a restricted jurisdiction, including the United States of America.
• You must provide accurate, truthful, and complete registration information.
• You may hold only one account per person; duplicate accounts are strictly prohibited.
• You must not act on behalf of any third party when using our services.

We reserve the right to request identity verification documents at any time. Failure to comply with our verification requests may result in account suspension or closure.

3. Your Account Responsibilities

Here at GrailBet, we expect you to maintain the security of your account at all times. You are solely responsible for all activity conducted through your account. We strongly advise you to use a strong, unique passwordamp; and never share your credentials with anyone else.

• You must notify us immediately if you suspect unauthorised access to your account.
• We are not liable for losses resulting from your failure to secure your login credentials.
• You agree not to use your account for any unlawful or fraudulent activity.
• We reserve the right to suspend or terminate accounts found to be engaged in suspicious behaviour.

4. Deposits, Withdrawals, and Currencies

Our GrailBet platform operates on a crypto-first payments model. All deposits and withdrawals are processed exclusively through cryptocurrency channels, including Bitcoin, Ethereum, Tether, USD Coin, Litecoin, Dogecoin, Bitcoin Cash, Cardano, Solana, and Polygon. We support the following fiat display currencies: USD, EUR, BRL, CAD, DKK, NOK, SEK, TRY, MXN, and CLP.

We process transactions as swiftly as possible, though processing times may vary depending on blockchain network conditions. We do not accept responsibility for delays caused by third-party networks or wallets. You are responsible for providing accurate wallet addresses; we cannot reverse transactions sent to an incorrect address.

5. Bonuses and Promotions

5.1 Casino Welcome Bonus

At GrailBet, we offer a three-step Casino Welcome Bonus package available exclusively to new players on their first three eligible deposits. Each step requires a minimum deposit of 20 USD.

• 1st Deposit: 100% match bonus up to 1,000 USD plus 50 Free Spins.
• 2nd Deposit: 50% match bonus up to 500 USD plus 50 Free Spins.
• 3rd Deposit: 75 Free Spins only, with no match component.

The GrailBet bonus match amounts may only be used on eligible slot games. All Free Spins are awarded exclusively for use on Gates of Olympus 1000. We apply a wagering requirement of 30x the bonus amount — your deposit is excluded from this calculation. Free Spin winnings carry a separate 10x wagering requirement. All wagering must be completed within 7 days from the date the bonus or free spins are credited. Only settled game rounds count; unsettled rounds at expiry, void bets, and refunded bets do not contribute. The maximum cash conversion from this bonus is 3x the bonus amount.

5.2 Sportsbook Welcome Bonus

We also provide a Sportsbook Welcome Bonus of 100% up to 150 USD on your first deposit, with 75% on the second and 50% on the third. The wagering requirement for the sportsbook bonus is 8x the combined deposit and bonus amount.

5.3 Ongoing Promotions

Our GrailBet casino bonus catalogue extends beyond the welcome package. We offer a 10% weekly cashback on casino games, a Refer a Friend programme, and participation in the Pragmatic Play Drops & Wins network campaign — a 25,000,000 EUR promotion running from 4 March 2026 to 3 March 2027, featuring weekly prizes and wins of up to 100,000x your bet. Players whose suggestions or ideas are adopted by our team may also receive a goodwill bonus credited directly to their account.

5.4 General Bonus Terms

• We reserve the right to modify, suspend, or withdraw any promotion at any time.
• Bonuses are non-transferable and may not be exchanged for cash unless wagering requirements are met.
• We may void bonuses and related winnings if we detect abuse or misuse of promotional offers.
• Only one welcome bonus package is available per player, household, or IP address.

6. Games and Fair Play

We operate a library of more than 8,000 games supplied by leading providers including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, Play'n GO, and many more. We also offer our own in-house titles through GrailBet Originals studio, featuring games such as Dragon's Tower. Live casino and game shows are hosted by Evolution, Pragmatic Play Live Casino, Ezugi, Lucky Streak, and ICONIC21.

We are committed to offering fair, random, and transparent gaming outcomes. All games are governed by certified random number generators and are subject to independent testing where applicable. We do not manipulate game outcomes in any way.

7. Restricted Jurisdictions

We do not permit access to our services from the United States of America or any other jurisdiction where online gambling is prohibited by local law. It is your responsibility to ensure that your use of our platform complies with the laws of your country of residence. We reserve the right to close any account opened by a player in a restricted territory.

8. Responsible Gambling

At GrailBet, we are committed to promoting responsible gambling. We provide tools to help you manage your play, including deposit limits and self-exclusion options. If you feel that your gambling has become problematic, we urge you to contact our support team immediately or reach out to an independent gambling support organisation.

9. Customer Support

Our GrailBet support team is available 24/7 via live chat. You may also reach us by email at [email protected] — please include your username in the subject line, and we will respond within 24 hours. We are also reachable through Discord, Telegram, Twitter, and Instagram. Support is provided in English, Français, Español, and Türkçe.

10. Limitation of Liability

We provide our services on an "as is" basis. We do not guarantee uninterrupted access to our platform and are not liable for losses arising from technical failures, force majeure events, or circumstances beyond our reasonable control. Our total liability to you in any circumstances shall not exceed the amount deposited in your account at the time of the relevant event.

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of GrailBet following such notification constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws applicable under our licensing jurisdiction. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the relevant competent authority. By using our platform, you agree to submit to this jurisdiction for the resolution of any such disputes.